Join us for this special discussion on customer service and leadership.
Show Notes:
We talk about how excellent leaders care about their customers. We share examples of exceptional customer service, and not so exceptional. Breaking down what sets these examples apart, we challenge leaders to really consider who is your customer? Next, we talk about loyalty and how the cast of a leader’s shadow can affect how the organization treats their customers – either positively or negatively. Our discussion concludes with a call to action: Look at your organization through the eyes of your customer.
Resources:
Need help being more self-aware? Get a coach!
Customer Service & Culture – Both are about Leadership | The Almanac | Seasons Leadership Program
Join us Oct. 17 for a live event with Seasoned Leader David Spong
Join Debbie Collard and Susan Ireland, certified coaches and co-founders of Seasons Leadership, in making positive leadership the norm rather than the exception on Wednesdays on the Seasons Leadership Podcast.
And now you can join our community of values-based leaders on Seasons Leadership Patreon at Patreon.com/seasonsleadership or sign up for our Elemental Leadership Course waitlist: https://seasonsleadership.mykajabi.com/elemental-leadership-course-wait-list